Shipping Policy

Shipping Policy
At Toroslardan Hidrosol, we aim to deliver your orders safely and as quickly as possible.
1. Order Preparation Time
Your orders are prepared and delivered to the courier company within 1-3 business days after payment is confirmed.

This time may be longer during promotional periods or busy periods.

2. Shipping and Delivery
Your orders are delivered to your address via our partnered courier companies.

Delivery times may vary depending on your city and the courier company's volume.

Our company is not responsible for delays caused by the courier company.

3. Shipping Fee
Free shipping may be applied to orders over a certain amount.

For orders beyond this amount, the shipping fee is the customer's responsibility and will be stated at checkout.

4. Damaged or Missing Items
It is important to check the shipping package upon receiving your order.

In the event of damaged or missing items, you must have a report prepared by the courier company and contact us immediately.

Free exchanges or refunds will be issued for confirmed damaged/missing items.

5. Address Information
To ensure timely delivery of your order, your address and contact information must be entered completely and accurately.

Our company is not responsible for missed deliveries due to incorrect or incomplete addresses.