Rosemary Hydrosol

🛍️ Product and Refund Policy

Customer satisfaction is our top priority. If you are not satisfied with your purchase for any reason, you can return or exchange it under the following conditions:

Return Policy:

The product must be unused, unopened, and in resalable condition.

You can request a return within 14 days of the delivery date.

You must include the invoice or order number with the product for a return.

Return Process:

Initiate your return request by contacting us.

After approval, send the product back to us.

Once the product is inspected, your payment will be refunded within 5 business days using the same method you used for purchase.

Exchange:

Exchange is possible depending on stock availability.

Shipping costs for exchange requests are the responsibility of the buyer.

💚 We offer a transparent, fast, and customer-friendly process so you can shop with confidence.

🚚 Shipping Policy

It is important to us that your orders arrive safely, discreetly, and quickly.

Shipping Methods:

Your orders are delivered to your address via our partnered courier companies.

We ship anywhere in Turkey.

Packaging:

Products are packaged to protect against impacts and leaks.

Extra protection is used for glass bottles.

Shipping Time:

Approved orders are shipped within 1-3 business days.

Delivery times may vary depending on the courier company's workload.

Shipping Fees:

Shipping is free for orders over a certain amount.

Orders under this amount are subject to a fixed shipping fee.

💚 Your order is meticulously tracked until it reaches you.